Privacy
Policy.
This page summarises the personal and transactional data used to operate the marketplace and how it is protected.
Data We Collect
We may collect profile details, contact information, order history, payment references, verification documents, wallet transaction data, and basic device or session data. This can include:
- Name, email address, phone number, and role details provided at registration
- Delivery addresses and contact notes entered during checkout
- Order records, transaction references, and gateway verification responses
- Store settings, storefront content, and vendor verification documents where required
- Device type, browser, and session identifiers used for security, fraud reduction, and account protection
Why We Use It
Data is used to run accounts, process orders, support vendor operations, reduce fraud, handle disputes, and comply with legal and payment requirements. We also use it to send service-related emails, confirm payments, manage support issues, and maintain platform security.
Who Can Access It
Access is limited to the user, relevant operational teams, authorised payment partners such as Paystack or Flutterwave where needed for transaction processing, and approved administrators acting within platform workflows. Access used for moderation, finance, or support is expected to follow the app’s audit and account-control processes.
Your Choices
You can request help with account updates, access concerns, and support issues through the contact channels listed on the platform. You can also update much of your account information directly from your dashboard, including delivery addresses, store details, and profile contact information.
Data Retention
We keep account, order, and transaction records for as long as they are needed to operate the marketplace, resolve disputes, meet payment or legal obligations, and maintain audit history. Some financial and compliance records may be retained longer where required by regulation or payment-partner obligations.
Contact
If you have questions about privacy, data handling, or account access, contact support@zuzumarket.com. For vendor-specific compliance or verification questions, you can also contact vendors@zuzumarket.com.