Help Centre

Answers for buyers, vendors, and agents

Start here when you need help with onboarding, checkout, payouts, or account access.

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Buyers

  • Create an account, verify your email, and add a delivery address before checkout.
  • Use your cart to combine items across vendors and track orders from your buyer dashboard.
  • For payment issues, keep your order reference and proof of payment ready before contacting support.

Vendors

  • Register as a vendor, complete store setup, and wait for approval before listing products.
  • Keep product details, images, pricing, and stock levels current to avoid failed orders.
  • Submit verification documents and bank details early so payouts are not delayed.

Agents

  • Use your referral code when onboarding vendors so commissions can be tracked correctly.
  • Check payout thresholds and account details before requesting withdrawals.
  • Reach out with the vendor email and referral details if a commission looks missing.